BetOnGame Myanmar Privacy Policy

BetOnGame Myanmar (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you access or use our online gaming platform, including our website, mobile applications, and related services (collectively, the “Services”). By using our Services, you consent to the practices described in this Privacy Policy.

We operate in compliance with Myanmar’s relevant laws and regulations, including those governing data protection, gaming, and anti-money laundering. If you are under 18 years of age, you are not permitted to use our Services, and we do not knowingly collect personal information from minors.

This Policy applies only to information collected through our Services and does not cover third-party websites or services linked from our platform. We encourage you to review the privacy policies of any third parties you interact with.

Information We Collect

We collect various types of information to provide, improve, and secure our Services. This includes:

• Account Registration and Verification: When you create an account, we collect details such as your name, date of birth, email address, phone number, National Registration Card (NRC) number or passport details for non-residents, residential address, and other identification information required for age and identity verification.
• Financial Transactions: For deposits, withdrawals, and payments, we collect banking details, payment method information (e.g., KBZ Pay, Wave Money, or bank account details), and transaction history.
• Communications and Support: Information you provide when contacting customer support, such as queries, feedback, or documents submitted for verification.
• Promotions and Surveys: Details shared when participating in promotions, surveys, or contests, including preferences or demographic data.

Information Collected Automatically:

• Usage Data: We automatically collect information about your interactions with our Services, including IP address, device type, browser type, operating system, pages viewed, time spent on pages, and referral sources.
• Geolocation Data: To comply with Myanmar gaming regulations and ensure you are within permitted areas, we collect precise location data from your device. This is required for placing bets and may be shared with regulatory authorities.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track user behavior, personalize content, and improve functionality. You can manage cookie preferences through your browser settings, but disabling them may limit Service features.
• Log Data: Server logs record access times, errors, and security events for troubleshooting and security purposes.

Information from Third Parties:

• We may receive information from third-party sources, such as payment processors (e.g., KBZ Bank, AYA Bank), affiliates, or social media platforms if you link accounts.
• For fraud prevention and compliance, we may obtain data from credit reporting agencies, identity verification services, or regulatory bodies.

We do not respond to “Do Not Track” signals from browsers at this time.

How We Use Your Information

We use the collected information for the following purposes:

• Providing and Improving Services: To manage your account, process transactions, verify identity, and deliver gaming experiences tailored to your preferences.
• Compliance and Security: To comply with Myanmar laws, prevent fraud, detect money laundering, enforce our Terms of Use, and protect against unauthorized access or illegal activities.
• Marketing and Communications: To send promotional offers, newsletters, updates, or personalized advertisements via email, SMS, or in-app notifications. You can opt out of marketing communications at any time.
• Analytics and Research: To analyze usage patterns, improve platform performance, and develop new features using aggregated or anonymized data.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
• Legal Obligations: To fulfill regulatory requirements, such as reporting to Myanmar authorities or responding to legal requests.

How We Share Your Information

We do not sell your personal information. However, we may share it in the following circumstances:

• With Service Providers: We share data with trusted third-party vendors who assist with operations, such as payment processing (e.g., Wave Money, KBZ Pay), hosting, analytics, and customer support. These providers are contractually obligated to protect your data and use it only for the specified purposes.
• For Legal and Regulatory Compliance: We may disclose information to government authorities, law enforcement, or regulators in Myanmar to comply with laws, prevent illegal activities, or respond to court orders.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to this Privacy Policy.
• Affiliates: We may share data with affiliated companies for internal administrative purposes.
• With Your Consent: For any other purpose where you have provided explicit consent.

We ensure that any international data transfers comply with applicable laws and include appropriate safeguards.

Data Security

We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include encryption for financial transactions, secure servers, firewalls, and regular security audits. Access to personal data is limited to authorized personnel only.

Despite these measures, no online transmission or storage is completely secure. If you suspect a security breach, please contact us immediately.

Your Rights and Choices

You have certain rights regarding your personal information:

• Access and Update: You can access and update your account information through your profile settings.
• Deletion: Request deletion of your data, subject to legal retention requirements (e.g., for audit or compliance purposes).
• Opt-Out: Unsubscribe from marketing communications via the links in emails or by contacting support. You can also limit cookies or withdraw consent for geolocation tracking, though this may restrict Service access.
• Self-Exclusion: As part of our responsible gaming initiatives, you can request temporary or permanent exclusion from our Services, during which we will not process your data for gaming purposes.

To exercise these rights, contact us at [[email protected]] or through our in-app support. We will respond within a reasonable timeframe, typically 30 days.

Children’s Privacy

Our Services are intended for users aged 18 and older. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will delete the information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or prominent notice on our platform before they take effect. Your continued use of the Services after changes constitutes acceptance of the updated Policy.